CHE Workload + AI Deflection Dashboard
Transfers end the funnel, and Not scored means the classifier hasn't rated the call — not that it failed. Incomplete is the calls that ended before there was an outcome — the line dropped, or the customer rang off to call back — so they are shown apart from Unresolved rather than as AI misses. They are still counted in the resolution rate above. Branches add up to the one they come from, except the tools under Tool called, where a call that used two is counted in both. Hover for shares, click any branch for the conversation IDs behind it.